![]() ![]() In order to preserve the integrity of our paint products, once these products leave our store, we cannot offer exchanges or refunds on any paint, paint mediums, or paint accessories. If your paint is frozen, let it thaw on its own at room temperature.However, with Annie Sloan's Chalk Paint and Fusion Mineral Paint they can freeze and thaw up to 3 times and still be ok.These shipments are done at the customer's own risk.We are not able to replace paint that does not revive after it has frozen.Paint is considered a perishable item and can not be insured against freezing.In the winter in Canada, temperatures drop below 0✬. If and when the claim has been resolved, we will ship you the replacement items. Email these photos to us at and we will start a claim. If you receive a package that has been damaged physically beyond use of the product, you will need to take pictures of the packaging, and the damaged products. Kathie Jordan Design will always strive to get your order to you in the most efficient and cost effective manner. Kathie Jordan Design reserves the right to choose a carrier that has similar delivery standards and times due to discrepancies in the shipping rate. Ever forward fleur de lis software#On occasion, anomalies occur in the shipping software and rates quoted may differ from the actual shipping rate. Delivery time can range depending on the volume of deliveries, time of year, and delivery dates are not guaranteed. You will receive an email with the tracking number for your package. Parcels are insured against loss or physical damage from outside forces - except for Paint that has been frozen and becomes unusable. Shipping for orders are shipped through either Canada Post or one of the major Couriers in Canada. ![]()
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